DEFINITIONS
Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these purchase conditions the meaning attributed to them in the following definitions: – WORKING DAYS means the days in which our offices are open for normal activities (generally every day from 9 to 13.00 and from 15.00 to 17.30 excluding Saturdays, Sundays and holidays). – The situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations are considered CAUSE OF FORCE MAJEURE or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character. In any case, the customer will be promptly informed by e-mail or telephone notice.
OBJECT
These purchase conditions have as their object the purchase of typical and complementary products carried out remotely via the telematic network on the site “www.shopteanum.it” belonging to Cantine Teanum based in San Severo (FG), Via Croce Santa. These purchases are reserved for direct user customers. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, will be subject to the regulations referred to in Legislative Decree no. 196/03.
ACCEPTANCE OF THE ORDER
By sending the online order, the Customer sends Teanum a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these purchase conditions. Teanum will send the Customer an e-mail of acceptance and confirmation of the order containing the number, date and total amount of the order and the methods of delivery of the product. If, for any reason, Teanum is unable to fulfill the Customer’s order (for one of the cases indicated below), it will immediately notify the Customer via the site itself or by telephone. In particular, Teanum will cancel the order: – if in case of purchase of a product present in the Teanum warehouse but in a quantity lower than the order placed by the customer, this is a product that is no longer in production; – if the issuer of the Customer’s credit card does not confirm the payment. However, Teanum reserves the right not to accept the order, also in this case by communicating it to the customer.
CUSTOMER’S COMMITMENTS
These general purchase conditions must be examined online by customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance. The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 3 and 4 of Legislative Decree no. 185/1999.
PRICES
All prices on the site include VAT. The prices shown on this site are the sales prices currently in force.
PAYMENTS
The payment of the purchased products and the relative shipping costs must be made by the customer at the time of placing the order through the use of one of the credit cards available and indicated online or by bank transfer (in this case the The order will be processed upon receipt of the CRO number or upon crediting of the sum by the bank).
DELIVERIES
In case of acceptance of the order it is specified that: – shipments will be made the next working day, except for cases in which it is specified that the ordered goods are not in stock, therefore waiting for the same to be produced and to be restocking in the warehouse; – if the order was placed on a non-working day, the goods will in any case be shipped on the next working day. There may be exceptions in case of FORCE MAJEURE CAUSE. The goods will be delivered via a home courier service. By shipment we mean the delivery of the goods to the courier. The delivery times described during the purchase process on the site depend on the shipping method used, depending on the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same. In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact Teanum at the number indicated on this site. In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact our warehouse through the contacts published on www.shopteanum.it.
LIABILITY FOR DELAYED DELIVERY
If the shipment of the goods cannot take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, Teanum will contact the Customer as soon as possible and, according to the needs of the latter, will try to establish another delivery deadline. In the event that it is not possible to reach an agreement to this effect, Teanum will reimburse the Customer for the full amount paid.
IMPORTANT:
in case of return, the customer must report the quantity and quality returned on the courier’s slip. As the only burden, and if the error is not due to a fact attributable to Teanum, the Customer will have to bear the costs of returning the goods. The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the refund cannot be exercised. Teanum will reimburse the customer for the full amount already paid within the terms of the law. The refund will be made by crediting the amount due to the credit card used by the Customer for the purchase subject to reimbursement, or to a bank or postal current account indicated by the Customer. It will be the Customer’s responsibility to promptly provide Teanum with any information necessary for a correct and prompt refund procedure.
COMPLAINTS
Any complaint must be addressed directly to Teanum, which undertakes to respond to complaints within two working days.
JURISDICTION
For any dispute, the competent court is that of Foggia, detached section of San Severo (FG).
In order to meet all your needs, for payments you can choose the method you prefer among these:
DEBIT / CREDIT CARD
BANK TRANSFER
The shipment will take place only after the actual crediting of the bank transfer to our bank account. To speed up the operation, once the payment has been made, send us an e-mail to info@teanum.it for immediate confirmation of the purchase, specifying the CRO number of the bank transfer you made.
ACCOUNT HOLDER: Teanum s.r.l.
IBAN: IT57D0881078630000080000244
Shipping fees
With a minimum purchase of € 50 the shipping costs are free, otherwise their cost is € 9.90.
All photos and texts on the site are the property of Cantine Teanum
PROTECTION OF THE CONFIDENTIALITY OF PERSONAL DATA
“Legislative Decree 30 May 2003 n. 196 ″ Cantine Teanum, announces that the personal data, provided by completing the “personal data” form or in any other way, are processed pursuant to Legislative Decree 196/2003.
These data remain available to the consumer for verification, modification or cancellation (by entering their personal file) and for the exercise of any other right provided for in Articles 7, 8, 9 of Legislative Decree 196 of 30 June 2003.
The data is entered in a customer database at the time of the first order or registration, an identification code and a password are assigned which must be kept for subsequent operations. With reference to these data, Cantine Teanum communicates that: The collection and processing of consumer data are necessary if he wants to place an order for products or to access particular services (in this case a refusal by the consumer would make it impossible to evasion of the order or access to the service), while it is optional in any other case. Consumer data will be processed in written form and on electronic, telematic, magnetic and paper support; their processing will take place in relation to contractual requirements, including the operations of payment, payment and delivery of the products ordered, to fulfill obligations established by law or ordered by the Authorities and, upon explicit authorization, for purposes of interactive commercial and promotional information and for market research. Consumer data may be visible by the employees of Cantine Teanum. Consumer data will not be disclosed or communicated to third parties, except to the necessary or functional subjects for the performance of the contractual activity of Cantine Teanum: Banking institutes for the management of payments and shippers for the transport, to the place indicated by the consumer, of the purchased products, third parties who provide activities and services necessary for the execution of the services that the consumer will have deemed necessary to request or authorize from Cantine Teanum.
The data of the consumer, unless otherwise specified, will be communicated to the person to whom he has decided to send as a gift one or more products purchased through Cantine Teanum, or to use as his address for the destination of the products purchased. This communication is appropriate in order not to generate distrust in the person who is the recipient of an anonymous package, therefore in complete transparency.
The owner and manager of the treatment is Cantine Teanum
Via Croce Santa, 48
71016 – San Severo (FG) – Italy
Tel. +39 0882-336332
e-mail: info@teanum.it
Legislative Decree 30 June 2003, n.196
Right to access personal data and other rights. 1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form. 2. The interested party has the right to obtain information on: a) the origin of personal data; b) the purposes and methods of the processing; c) of the logic applied in case of processing carried out with the aid of electronic tools; d) the identity of the owner, manager and the representative appointed under Article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
3. The interested party has the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
Exercise of rights.
1. The rights referred to in Article 7 are exercised with a request addressed without formalities to the owner or manager, also through an appointee, to whom appropriate feedback is provided without delay.
2. The rights referred to in Article 7 cannot be exercised with a request to the owner or manager or with an appeal pursuant to Article 145, if the processing of personal data is carried out:
a) based on the provisions of the decree-law of 3 May 1991, n. 143, converted, with modifications, by the law 5 July 1991, n. 197, and subsequent amendments, regarding money laundering; b) based on the provisions of the decree-law of 31 December 1991, n. 419, converted, with modifications, by law 18 February 1992, n. 172, and subsequent amendments, regarding support for victims of extortion requests; c) by parliamentary committees of inquiry established pursuant to Article 82 of the Constitution; d) by a public entity, other than public economic entities, on the basis of an express provision of the law, for exclusive purposes relating to monetary and currency policy, the payment system, the control of intermediaries and credit and financial markets, as well as the protection their stability; e) pursuant to Article 24, paragraph 1, letter f), limited to the period during which an actual and concrete prejudice could arise for the conduct of defensive investigations or for the exercise of the right in court;
f) by suppliers of electronic communications services accessible to the public in relation to incoming telephone communications, unless an actual and concrete prejudice may arise for the carrying out of defensive investigations pursuant to law no. 397;
g) for reasons of justice, in judicial offices of all levels or the Higher Council of the Judiciary or other self-governing bodies or the Ministry of Justice;
h) pursuant to article 53, without prejudice to the provisions of law no. 121.
3. The Guarantor, also upon notification of the interested party, in the cases referred to in paragraph 2, letters a), b), d), e) and f), proceeds in the manner referred to in articles 157, 158 and 159 and, in the cases referred to in letters c), g) and h) of the same paragraph, proceeds in the manner referred to in Article 160.
4. The exercise of the rights referred to in Article 7, when it does not concern data of an objective nature, may take place unless it concerns the rectification or integration of personal data of an evaluation type, relating to judgments, opinions or other assessments subjective, as well as an indication of conduct to be held or decisions being taken by the data controller.
Method of exercise.
1. The request addressed to the owner or manager can also be sent by registered letter, fax or e-mail. The Guarantor can identify another suitable system with reference to new technological solutions. When it concerns the exercise of the rights referred to in Article 7, paragraphs 1 and 2, the request can also be formulated orally and in this case it is briefly noted by the person in charge or manager. 2. In exercising the rights referred to in Article 7, the interested party may grant, in writing, a proxy or power of attorney to individuals, entities, associations or bodies. The interested party can also be assisted by a trusted person.
3. The rights referred to in Article 7 referring to personal data concerning deceased persons may be exercised by those who have an interest of their own, or act to protect the data subject or for family reasons worthy of protection. 4. The identity of the interested party is verified on the basis of suitable elements of evaluation, also by means of available deeds or documents or by showing or attaching a copy of an identification document. The person acting on behalf of the interested party exhibits or attaches a copy of the power of attorney, or of the proxy signed in the presence of an appointee or signed and presented together with an unauthenticated photocopy of an identification document of the interested party. If the interested party is a legal person, an entity or an association, the request is made by the natural person legitimated according to the respective statutes or regulations. 5. The request referred to in Article 7, paragraphs 1 and 2, is formulated freely and without constraints and can be renewed, unless there are justified reasons, after not less than ninety days.
If you are not satisfied with the purchase made, contact us directly (within 10 days of receipt of the goods), indicating your details and the reference of the purchase at info@teanum.it, or call us at one of our telephone numbers, indicating us why are you not satisfied with what you received. This will allow us to improve the quality and service of our company. We also ask you to carefully pack the product, in order to protect it from any bumps during the return shipment. We inform you that the shipping costs will be at your expense. As soon as we receive the goods, we will replace them or, based on your request, refund them within 24 hours.